Please refer to the table below before contacting us

HOW TO CONTACT US

To ensure your inquiries are handled efficiently, we kindly ask you to direct your emails to the appropriate department based on your needs. Each team is staffed with specialists ready to assist you promptly and professionally.

For a smoother communication experience, please refer to the following email addresses:

Thank you for helping us provide you with the best service possible!

You can directly message our official accounts on Instagram or Facebook, and we will reply to you on social media within 24 hours on business days.

WHAT DIFFICULTIES ARE YOU RUNNING INTO?

You can choose between the Basic Tutorial and the Step-by-Step Tutorial based on your needs.

  • In the Basic Tutorial, we demonstrate the entire process of creating an example piece of jewelry.
  • In the Step-by-Step Tutorial, we break down the creation process into detailed individual steps, allowing you to follow along more precisely.

Please send
1. Your order number
2. A detailed descriptionof the issue (with pictures or videos if needed)
To support@gionlion.com. We will arrange tthe replacement or refund soon once we confirm the issue.

Please send
1. Your channel name,
2. Average video views,
3. Interested items
4. Video ideas
To contact@gionlion.com directly. We will reply to you within 3 work days.

Please fill in the application form or send email to support@gionlion.com. We will get to you soon.

CONTACT INFORMATION

  • support@gionlion.com
  • contact@gionlion.com

+1 (929) 608 - 6781 【 SMS ONLY 】

Mon. - Fri.
9:30 a.m. - 6:00 p.m.